Shenandoah Telecommunications Company Reports Fourth Quarter and Full Year 2021 Results

February 28, 2022 at 4:38 PM EST

EDINBURG, Va., Feb. 28, 2022 (GLOBE NEWSWIRE) -- Shenandoah Telecommunications Company (“Shentel”) (Nasdaq: SHEN) announced fourth quarter and full year 2021 financial and operating results.

2021 Highlights  

  • Revenue and earnings per share for continuing operations grew 11.1% and 433.3%, respectively.
  • Adjusted EBITDA for continuing operations grew 17.8%
  • Added approximately 15,900 broadband data net additions driven by a record year for Glo Fiber net additions of 7,200 and record churn of 1.5% across all of our data products.
  • Glo Fiber homes and businesses passed grew by 46,500 or 162.4% to 75,000.
  • Expanded Glo Fiber franchise-approved passings to over 318,000 with the addition of 21 new franchise agreements and 175,000 target passings.
  • Verbally awarded grants through the Virginia Telecommunications Initiative (“VATI”) to expand our broadband network to 16,000 unserved homes.
  • Completed the sale of Wireless assets and operations to T-Mobile for $1.94 billion in cash on July 1, 2021.
  • Distributed dividends totaling $940.3 million.

“2021 was a transformative year in the history of Shentel as we successfully divested our Wireless business and scaled our fiber-to-the-home platform that we expect will provide sustainable growth for the next several years,” said President and CEO, Christopher E. French. “We are off to a great start with our Fiber First growth strategy. Our fiber construction backlog has grown to over 255,000 passings, including our recent VATI grant award for 16,000 unserved homes. We are targeting a doubling of our Glo Fiber passings to 150,000 in 2022, passing more homes and businesses with fiber than our incumbent cable network by the end of 2023.”

Shentel's fourth-quarter earnings conference call will be webcast at 8:00 a.m. ET on Tuesday, March 1, 2022. The webcast and related materials will be available on Shentel’s Investor Relations website at https://investor.shentel.com/.

Consolidated Full Year 2021 Results

  • Revenue grew $24.5 million or 11.1% to $245.2 million driven by 11.6% growth in Broadband and 3.8% growth in Tower segments.
  • Net income from continuing operations in 2021 was $7.9 million, compared with $1.6 million in 2020. Earnings from continuing operations per diluted share was $0.16 for 2021 compared with $0.03 in 2020. Our earnings from discontinued operations per diluted share grew 696.8% to $19.76 due to the sale of our Wireless segment during 2021.
  • Adjusted EBITDA increased 17.8% to $65.7 million in 2021, primarily driven by a sharp 17.1% decline in corporate expenses due to cost reduction initiatives following the disposition of our wireless assets and operations, and growth of 4.5% and 3.2%, for the Broadband and Tower segments, respectively.

Broadband

  • Total Broadband Data Revenue Generating Units ("RGUs") grew 15,873 or 15.9% in 2021 to 119,197. Glo Fiber Data RGUs grew 7,219 or 173.6% year-over-year to 11,377 driven by network expansion of 46,537 homes passed and churn of 1.1%. Incumbent Cable Data RGUs grew 7,278 to 106,345 driven by continued strong churn of 1.5%. Beam Data RGUs grew 1,376 to 1,475 driven by network expansion of 18,000 homes passed and 0.8% churn. Penetration for Incumbent Cable, Glo Fiber and Beam were 50%, 15% and 5%, respectively, as of December 31, 2021.
  • Broadband revenue grew $23.7 million or 11.6% to $228.1 million. Residential & SMB revenue increased approximately $22.5 million, or 14.5%, during 2021 primarily driven by 15.9% growth in data RGUs. Commercial Fiber revenue increased approximately $2.2 million during 2021 due to growth in circuits, $0.7 million amortized revenue reduction in 2020 and $0.5 million in non-recurring dark fiber sales-type leases in 2021. Rural Local Exchange Carrier (RLEC) & Other revenue decreased approximately $1.0 million, or 5.7%, compared with 2020 due primarily to a decline in residential DSL subscribers, lower switched access revenue and lower intercompany phone service. We expect RLEC revenue to continue to decline as subscribers migrate to faster speed data services provided by our dual-incumbent cable franchise in Shenandoah County, Virginia.
  • Broadband operating expenses increased approximately $33.8 million, or 20.4%, to $199.2 million in 2021, compared with 2020, primarily due to $7.4 million in higher compensation and advertising costs to support the expansion of Glo Fiber and Beam, $6.9 million in depreciation from growth in our broadband networks, $6.0 million in Beam impairment charges following the decision to cease network expansion, $5.8 million increase in maintenance due primarily to higher cable replacements costs, obsolete inventory charges and expensing of software development costs related to our current ERP system that we are replacing in 2022, $2.4 million increase in software development and service fees as we upgrade our operating support, customer relationship and enterprise resource systems, $1.7 million in higher programming fees and $0.9 million in restructuring charges related to the Wireless disposition.
  • Broadband net income in 2021 was $28.6 million, compared with $38.7 million in 2020.
  • Broadband Adjusted EBITDA in 2021 grew 4.5% to $83.7 million, compared with $80.1 million in 2020.

Tower

  • Total macro towers and tenants were 223 and 485, respectively, as of December 31, 2021 as compared with 223 and 427, respectively, as of December 31, 2020.
  • Revenue increased approximately $0.6 million, or 3.8%, in 2021 to $17.7 million compared with 2020. This increase was due to a 13.6% increase in tenants, a 3.2% decline in average revenue per tenant and $0.9 million decline in lease application revenue.
  • Operating expenses increased approximately $0.5 million compared to the prior year period, due primarily to increases in ground lease rent expense, and expansion of our tower network team resulting in higher payroll costs, partially offset by a decrease in professional services.
  • Tower net income in 2021 was $9.0 million, compared with $8.8 million in 2020.
  • Tower Adjusted EBITDA grew 3.2% to $11.1 million, compared with $10.7 million in 2020.

Consolidated Fourth Quarter 2021 Results

  • Revenue in the fourth quarter of 2021 grew 7.7% to $62.6 million primarily due to growth of 9.4% in the Broadband segment, partially offset by a decline of 12.9% in the Tower segment.
  • Loss from continuing operations in the fourth quarter of 2021 was $3.1 million, compared with income from continuing operations of $1.5 million in the fourth quarter of 2020, primarily due to $5.9 million in Beam impairment charges, $3.6 million increase in Broadband maintenance from higher cable replacement and obsolete inventory charges and $0.9 million decline in Tower lease application revenues.
  • Adjusted EBITDA in the fourth quarter of 2021 decreased $1.8 million or 11.3% to $13.8 million due to the above noted increase in Broadband maintenance charges and decline in Tower lease application revenues.  

Broadband

  • Broadband revenue in the fourth quarter of 2021 grew $5.1 million or 9.4% to $58.8 million compared with $53.7 million in the fourth quarter of 2020, primarily driven by $5.0 million or 12.2% increase in Residential and SMB revenue as a result of a 15.9% increase in broadband data RGUs and a $1.37 improvement for data ARPU. Commercial fiber grew 1.8% to $8.9 million from higher enterprise and backhaul connections. RLEC revenue declined 1.6% to $4.1 million due primarily to lower DSL subscribers and switched access revenue.
  • Broadband operating expenses in the fourth quarter of 2021 were $57.8 million compared with $43.1 million in the fourth quarter of 2020. The increase was primarily due to $5.9 million in Beam impairment charges following the decision to cease network expansion, $3.6 million increase in maintenance due primarily to higher cable replacements costs and obsolete inventory charges, $2.4 million in higher compensation and advertising costs to support the expansion of Glo Fiber and Beam, $1.7 million in depreciation from growth in our broadband networks.
  • Broadband net income in the fourth quarter of 2021 was $0.9 million, compared with $10.6 million in the fourth quarter of 2020.
  • Broadband Adjusted EBITDA in the fourth quarter of 2021 decreased 10.4% to $19.1 million, compared with $21.4 million for the fourth quarter of 2020.

Tower

  • Tower revenue declined $0.6 million or 12.9% to $4.0 million due to a $0.9 million non-recurring reduction in lease application fees partially offset by a 13.6% increase in tenants compared with the prior year period.
  • Tower net income in the fourth quarter of 2021 was $1.6 million, compared with $2.4 million for the fourth quarter of 2020.
  • Tower Adjusted EBITDA in the fourth quarter of 2021 decreased 20.0% to $2.3 million, compared with $2.9 million for the fourth quarter of 2020.

Other Information

  • Capital expenditures were $160.1 million for the year ended December 31, 2021 compared with $120.5 million in 2020. The $39.7 million increase in capital expenditures was primarily due to higher spending in the Broadband segment driven by the expansion of Glo Fiber.
  • The Company declared and paid a cash dividend of $0.07 per share, in the fourth quarter 2021.
  • As of December 31, 2021, the Company had liquidity of approximately $484.3 million, including $84.3 million of cash, $300 million of delayed draw term loans and a revolving line of credit of $100 million.

Conference Call and Webcast

Teleconference Information:

Date: Tuesday, March 1, 2022
Time: 8:00 A.M. (ET)
Dial in number: 1-888-695-7639

Password: 1640119

Audio webcast: http://investor.shentel.com/

An audio replay of the call will be available approximately two hours after the call is complete, through March 26, 2022 by calling (855) 859-2056.

About Shenandoah Telecommunications

Shenandoah Telecommunications Company (Shentel) provides broadband services through its high speed, state-of-the-art cable, fiber-optic and fixed wireless networks to customers in the Mid-Atlantic United States. The Company's services include: broadband internet, video, and voice; fiber-optic Ethernet, wavelength and leasing; and tower colocation leasing. The Company owns an extensive regional network with over 7,400 route miles of fiber and over 220 macro cellular towers. For more information, please visit www.shentel.com.

This release contains forward-looking statements that are subject to various risks and uncertainties. The Company's actual results could differ materially from those anticipated in these forward-looking statements as a result of unforeseen factors. A discussion of factors that may cause actual results to differ from management's projections, forecasts, estimates and expectations, is available in the Company’s filings with the SEC. Those factors may include changes in general economic conditions, increases in costs, changes in regulation and other competitive factors.

CONTACTS:

Shenandoah Telecommunications Company
Jim Volk
Senior Vice President - Chief Financial Officer
540-984-5168
Jim.Volk@emp.shentel.com


SHENANDOAH TELECOMMUNICATIONS COMPANY AND SUBSIDIARIES
UNAUDITED CONDENSED CONSOLIDATED STATEMENTS OF OPERATIONS
(in thousands, except per share amounts)

  Quarter Ended December 31,   Year Ended December 31,
    2021       2020     2021       2020  
Service revenue and other $ 62,604     $ 58,132   $ 245,239     $ 220,775  
Operating expenses:              
Cost of services   28,480       23,121     102,299       89,657  
Selling, general and administrative   21,740       20,789     82,451       85,016  
Restructuring expense   (94 )         1,727        
Impairment expense   5,887           5,986        
Depreciation and amortization   14,492       12,693     55,206       48,703  
Total operating expenses   70,505       56,603     247,669       223,376  
Operating income (loss)   (7,901 )     1,529     (2,430 )     (2,601 )
Other income, net   5,589       84     8,665       3,187  
Income before income taxes   (2,312 )     1,613     6,235       586  
Income tax expense (benefit)   825       74     (1,694 )     (990 )
Income (loss) from continuing operations   (3,137 )     1,539     7,929       1,576  
Discontinued operations:              
Income from discontinued operations, net of tax   (4,965 )     47,675     94,667       124,097  
Gain on the sale of discontinued operations, net of tax   9,503           896,235        
Total income from discontinued operations, net of tax   4,538       47,675     990,902       124,097  
Net income   1,401       49,214     998,831       125,673  
               
Net income per share, basic and diluted:              
Basic - Income (loss) from continuing operations $ (0.06 )   $ 0.03   $ 0.16     $ 0.03  
Basic - Income from discontinued operations, net of tax $ 0.09     $ 0.96   $ 19.81     $ 2.49  
Basic net income per share $ 0.03     $ 0.99   $ 19.97     $ 2.52  
               
Diluted - Income (loss) from continuing operations $ (0.06 )   $ 0.03   $ 0.16     $ 0.03  
Diluted - Income from discontinued operations, net of tax $ 0.09     $ 0.95   $ 19.76     $ 2.48  
Diluted net income per share $ 0.03     $ 0.98   $ 19.92     $ 2.51  
               
Weighted average shares outstanding, basic   50,046       49,922     50,026       49,901  
Weighted average shares outstanding, diluted   50,046       50,010     50,149       50,024  
                             

SHENANDOAH TELECOMMUNICATIONS COMPANY AND SUBSIDIARIES
UNAUDITED CONDENSED CONSOLIDATED BALANCE SHEETS
(in thousands)

  December 31,
2021
  December 31,
2020
       
Cash and cash equivalents $ 84,344   $ 195,397
Other current assets   82,023     77,915
Current assets held for sale       1,133,294
Total current assets   166,367     1,406,606
       
Investments   13,661     13,769
Property, plant and equipment, net   554,162     440,427
Intangible assets, net and Goodwill   89,831     106,759
Operating lease right-of-use assets   56,414     50,387
Deferred charges and other assets, net   10,298     6,448
Total assets $ 890,733   $ 2,024,396
       
Current liabilities held for sale     $ 452,202
Total current liabilities   67,290   $ 755,859
Other liabilities   181,168     239,284
Total shareholders’ equity   642,275     577,051
Total liabilities and shareholders’ equity $ 890,733   $ 2,024,396
           


SHENANDOAH TELECOMMUNICATIONS COMPANY AND SUBSIDIARIES  
UNAUDITED CONDENSED CONSOLIDATED STATEMENTS OF CASH FLOWS

 
(in thousands)   2021       2020  
Cash flows from operating activities:      
Net income $ 998,831     $ 125,673  
Income from operations of discontinued operations, net of tax   990,902       124,097  
Income from continuing operations   7,929       1,576  
       
Adjustments to reconcile net income to net cash provided by operating activities:      
Depreciation   54,389       47,964  
Amortization of intangible assets   817       739  
Bad debt expense   1,028       1,220  
Stock based compensation expense, net of amount capitalized   3,408       5,907  
Deferred income taxes   22,263       14,906  
Restructuring expense   1,727        
Impairment expense   5,986        
Other adjustments   902       (978 )
Changes in assets and liabilities   (34,996 )     (17,975 )
Net cash provided by operating activities – continuing operations   63,453       53,359  
Net cash provided by operating activities – discontinued operations   (314,387 )     249,508  
Net cash provided by operating activities   (250,934 )     302,867  
       
Cash flows from investing activities:      
Capital expenditures   (160,101 )     (120,450 )
Cash disbursed for acquisitions         (1,890 )
Cash disbursed for FCC spectrum licenses         (16,118 )
Proceeds from sale of assets and other   366       370  
Net cash used in investing activities – continuing operations   (159,735 )     (138,088 )
Net cash used in investing activities – discontinued operations   1,944,089       (17,500 )
Net cash used in investing activities   1,784,354       (155,588 )
       
Cash flows from financing activities:      
Dividends paid, net of dividends reinvested   (940,256 )     (16,424 )
Taxes paid for equity award issuances   (1,627 )     (2,217 )
Other   (2,034 )     (769 )
Net cash used in financing activities – continuing operations   (943,917 )     (19,410 )
Net cash used in financing activities – discontinued operations   (700,556 )     (34,123 )
Net cash used in financing activities   (1,644,473 )     (53,533 )
       
Net increase in cash and cash equivalents   (111,053 )     93,746  
Cash and cash equivalents, beginning of period   195,397       101,651  
Cash and cash equivalents, end of period $ 84,344     $ 195,397  
               

Non-GAAP Financial Measures
Adjusted EBITDA

The Company defines Adjusted EBITDA as net income calculated in accordance with GAAP, adjusted for the impact of depreciation and amortization, other expense, net, interest income, interest expense, provision for income taxes, stock compensation expense, transaction costs related to acquisition and disposition events (including professional advisory fees, integration costs, and related compensatory matters), restructuring expense, tax on equity award vesting and exercise events, and other non-comparable items. A reconciliation of net income, which is the most directly comparable GAAP financial measure, to Adjusted EBITDA is provided below herein.

Adjusted EBITDA margin is the Company’s calculation of Adjusted EBITDA, divided by revenue calculated in accordance with GAAP.

The Company uses Adjusted EBITDA and Adjusted EBITDA margin as supplemental measures of performance to evaluate operating effectiveness and assess its ability to increase revenues while controlling expense growth and the scalability of the Company’s business growth strategy. The Company believes that the exclusion of the expense and income items eliminated in calculating Adjusted EBITDA and Adjusted EBITDA margin provides management and investors a useful measure for period-to-period comparisons of the Company’s core operating results by excluding items that are not comparable across reporting periods or that do not otherwise relate to the Company’s ongoing operations. Accordingly, the Company believes that Adjusted EBITDA and Adjusted EBITDA margin provide useful information to investors and others in understanding and evaluating the Company’s operating results. However, use of Adjusted EBITDA and Adjusted EBITDA margin as analytical tools has limitations, and investors and others should not consider them in isolation or as substitutes for analysis of our financial results as reported under GAAP. In addition, other companies may calculate Adjusted EBITDA and Adjusted EBITDA margin or similarly titled measures differently, which may reduce their usefulness as comparative measures.      

                 
Year Ended December 31, 2021                
(in thousands)   Broadband   Tower   Corporate & Eliminations   Consolidated
Net income (loss)   $ 28,571   $ 9,016   $ (29,658 )   $ 7,929  
Depreciation and amortization     47,937     2,053     5,216       55,206  
Other expense (income), net     261         (8,926 )     (8,665 )
Income tax expense (benefit)             (1,694 )     (1,694 )
EBITDA     76,769     11,069     (35,062 )     52,776  
Stock-based compensation             3,408       3,408  
Restructuring charges and transaction related fees     924     6     2,626       3,556  
Impairment expense     5,986               5,986  
Adjusted EBITDA   $ 83,679   $ 11,075   $ (29,028 )   $ 65,726  
                             


Year Ended December 31, 2020                
(in thousands)   Broadband   Tower   Corporate & Eliminations   Consolidated
Net income (loss)   $ 38,749   $ 8,823   $ (45,996 )   $ 1,576  
Depreciation and amortization     41,076     1,906     5,721       48,703  
Other expense (income), net     158         (3,345 )     (3,187 )
Income tax expense (benefit)             (990 )     (990 )
EBITDA     79,983     10,729     (44,610 )     46,102  
Stock-based compensation             5,907       5,907  
Restructuring charges and transaction related fees     101         3,679       3,780  
Adjusted EBITDA   $ 80,084   $ 10,729   $ (35,024 )   $ 55,789  
                             


Quarter ended December 31, 2021                
(in thousands)   Broadband   Tower   Corporate & Eliminations   Consolidated
Net income (loss)   $ 897   $ 1,643     $ (5,677 )   $ (3,137 )
Depreciation and amortization     12,289     655       1,548       14,492  
Other expense (income), net     70     (1 )     (5,658 )     (5,589 )
Income tax expense (benefit)               825       825  
EBITDA     13,256     2,297       (8,962 )     6,591  
Stock-based compensation               1,455       1,455  
Restructuring charges and transaction related fees               (87 )     (87 )
Impairment expense     5,887                 5,887  
Adjusted EBITDA   $ 19,143   $ 2,297     $ (7,594 )   $ 13,846  
                               


Quarter Ended December 31, 2020                
(in thousands)   Broadband   Tower   Corporate & Eliminations   Consolidated
Net income (loss)   $ 10,586   $ 2,378   $ (11,425 )   $ 1,539  
Depreciation and amortization     10,628     492     1,573       12,693  
Other expense (income), net     40         (124 )     (84 )
Income tax expense (benefit)             74       74  
EBITDA     21,254     2,870     (9,902 )     14,222  
Stock-based compensation             602       602  
Restructuring charges and transaction related fees     101         677       778  
Adjusted EBITDA   $ 21,355   $ 2,870   $ (8,623 )   $ 15,602  
                             

Segment Results

Year ended December 31, 2021
(in thousands)
  Broadband   Tower   Corporate & Eliminations   Consolidated
External revenue                
Residential & SMB   $ 177,530   $   $     $ 177,530  
Commercial Fiber     30,842               30,842  
RLEC & Other     15,249               15,249  
Tower lease         12,393           12,393  
Service revenue and other     223,621     12,393           236,014  
Revenue for service provided to the discontinued Wireless operations     4,459     5,311     (545 )     9,225  
Total revenue     228,080     17,704     (545 )     245,239  
Operating expenses                
Cost of services     97,283     5,438     (422 )     102,299  
Selling, general and administrative     47,840     1,197     33,414       82,451  
Restructuring expense     202         1,525       1,727  
Impairment expense     5,986               5,986  
Depreciation and amortization     47,937     2,053     5,216       55,206  
Total operating expenses     199,248     8,688     39,733       247,669  
Operating income (loss)   $ 28,832   $ 9,016   $ (40,278 )   $ (2,430 )
                             


Year ended December 31, 2020
(in thousands)
  Broadband   Tower   Corporate & Eliminations   Consolidated
External revenue                
Residential & SMB   $ 154,956   $   $     $ 154,956  
Commercial Fiber     24,431               24,431  
RLEC & Other     15,971               15,971  
Tower lease         7,402           7,402  
Service revenue and other     195,358     7,402           202,760  
Revenue for service provided to the discontinued Wireless operations     8,989     9,653     (627 )     18,015  
Total revenue     204,347     17,055     (627 )     220,775  
Operating expenses                
Cost of services     84,893     4,896     (132 )     89,657  
Selling, general and administrative     39,472     1,430     44,114       85,016  
Depreciation and amortization     41,076     1,906     5,721       48,703  
Total operating expenses     165,441     8,232     49,703       223,376  
Operating income (loss)   $ 38,906   $ 8,823   $ (50,330 )   $ (2,601 )
                             


Quarter ended December 31, 2021
(in thousands)
  Broadband   Tower   Corporate & Eliminations   Consolidated
External revenue                
Residential & SMB   $ 45,828     $   $     $ 45,828  
Commercial Fiber     8,867                 8,867  
RLEC & Other     4,041                 4,041  
Tower lease           3,868           3,868  
Service revenue and other     58,736       3,868           62,604  
Revenue for service provided to the discontinued Wireless operations     50       108     (158 )      
Total revenue     58,786       3,976     (158 )     62,604  
Operating expenses                
Cost of services     27,233       1,368     (121 )     28,480  
Selling, general and administrative     12,411       311     9,018       21,740  
Restructuring expense     (1 )         (93 )     (94 )
Impairment expense     5,887                 5,887  
Depreciation and amortization     12,289       655     1,548       14,492  
Total operating expenses     57,819       2,334     10,352       70,505  
Operating income (loss)   $ 967     $ 1,642   $ (10,510 )   $ (7,901 )
                               


Quarter ended December 31, 2020
(in thousands)
  Broadband   Tower   Corporate & Eliminations   Consolidated
External revenue                
Residential & SMB   $ 40,786   $   $     $ 40,786
Commercial Fiber     6,669               6,669
RLEC & Other     4,091               4,091
Tower lease         1,912           1,912
Service revenue and other     51,546     1,912           53,458
Revenue for service provided to the discontinued Wireless operations     2,171     2,653     (150 )     4,674
Total revenue     53,717     4,565     (150 )     58,132
Operating expenses                
Cost of services     21,952     1,359     (190 )     23,121
Selling, general and administrative     10,512     335     9,942       20,789
Depreciation and amortization     10,628     492     1,573       12,693
Total operating expenses     43,092     2,186     11,325       56,603
Operating income (loss)   $ 10,625   $ 2,379   $ (11,475 )   $ 1,529
                           

Supplemental Information

Broadband Operating Statistics

    December 31,
2021
  December 31,
2020
Broadband homes passed (1)   313,976     246,790  
Incumbent Cable   211,120     208,691  
Glo Fiber   75,189     28,652  
Beam   27,667     9,447  
         
Broadband customer relationships (2)   123,560     109,458  
         
Residential & SMB RGUs:        
Broadband Data   119,197     102,812  
Incumbent Cable   106,345     98,555  
Glo Fiber   11,377     4,158  
Beam   1,475     99  
Video   49,945     52,817  
Voice   34,513     32,646  
Total Residential & SMB RGUs (excludes RLEC)   203,655     188,275  
         
Residential & SMB Penetration (3)        
Broadband Data   38.0 %   41.7 %
Incumbent Cable   50.4 %   47.2 %
Glo Fiber   15.1 %   14.5 %
Beam   5.3 %   1.0 %
Video   15.9 %   21.4 %
Voice   12.8 %   14.8 %
         
Fiber route miles   7,392     6,794  
Total fiber miles (5)   518,467     394,316  


________________________________________
(1) Homes and businesses are considered passed (“homes passed”) if we can connect them to our network without further extending the distribution system. Homes passed is an estimate based upon the best available information. Homes passed will vary among video, broadband data and voice services.
(2) Customer relationships represent the number of billed customers who receive at least one of our services.
(3) Penetration is calculated by dividing the number of users by the number of homes passed or available homes, as appropriate.
(4) Average Revenue Per Data RGU calculation = (Residential & SMB Revenue * 1,000) / average data RGUs / 12 months
(5) Total fiber miles are measured by taking the number of fiber strands in a cable and multiplying that number by the route distance. For example, a 10 mile route with 144 fiber strands would equal 1,440 fiber miles.
   

Broadband - Residential and SMB ARPU                
    Quarter Ended December 31,   Year Ended December 31,
      2021       2020       2021       2020  
Residential and SMB Revenue:                
Broadband Data   $ 28,030     $ 23,618     $ 105,141     $ 86,715  
Incumbent Cable     25,427       22,787       97,848       85,127  
Glo Fiber     2,314       819       6,586       1,576  
Beam     289       12       707       12  
Video     15,202       14,840       61,856       59,422  
Voice     2,932       2,912       11,692       11,441  
Discounts and adjustments     (336 )     (524 )     (1,159 )     (2,561 )
Total Revenue   $ 45,828     $ 40,846     $ 177,530     $ 155,017  
                 
Average RGUs:                
Broadband Data     117,606       100,826       111,442       92,730  
Incumbent Cable     105,907       97,210       103,216       90,983  
Glo Fiber     10,370       3,534       7,415       1,665  
Beam     1,329       82       811       82  
Video     50,400       53,410       51,368       53,150  
Voice     34,561       33,310       34,068       32,381  
                 
ARPU:                
Broadband Data   $ 79.45     $ 78.08     $ 78.62     $ 77.93  
Incumbent Cable   $ 80.03     $ 78.14     $ 79.00     $ 77.97  
Glo Fiber   $ 74.38     $ 77.25     $ 74.02     $ 78.90  
Beam   $ 72.49     $ 73.17     $ 72.65     $ 73.17  
Video   $ 100.54     $ 92.62     $ 100.35     $ 93.17  
Voice   $ 28.28     $ 29.14     $ 28.60     $ 29.44  
                                 

Tower Operating Statistics

    December 31,
2021
  December 31,
2020
Macro tower sites   223   223
Tenants (1)   485   427
Average tenants per tower   2.1   1.8


________________________________________
(1) Includes 47 and 221 tenants for our Wireless operations, (reported as a discontinued operation), as of December 31, 2021 and 2020, respectively.


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Source: Shenandoah Telecommunications Co

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